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Snack Box Protocol

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  • This service is for patients who have missed a meal, been admitted after the meal service has started or between meals.
  • Snack boxes must not be used as an alternative to the meal service. For patients who are admitted between meals and there is sufficient time to order a hot meal, the snack box options must not be chosen. (Please see Admissions).
  • Each ward has a snack box menu. There are also standard , paediatric and  renal snack box menus.
  • The Catering Department will operate the service 8am to 7.45pm.
  • The Portering Services Department will operate outside these hours except in the Maternity Unit BRI where existing procedures will apply. (See local snack box procedure).
  • Meals will be delivered as soon as possible after the request. If a delay is anticipated this will be indicated at the time of the request with an estimate of time ( mainly for out of hours requests).
  • All services will be provided in an NHS logo snack box.

To order a snack box the menu must be completed on the ward and the order placed.

Contact Numbers:

St Luke's BRI - General Wards BRI - Maternity
  • Supervisors -Ext 5078
  • Between 8am and 7.45pm (Monday to Sunday)
  • OR
  • Catering Office - Ext 5077
  • Between 8am and 5pm (Monday to Sunday)
  • Dining Room - Ext 5081
  • Between 5pm and 8pm (Monday to Sunday)
  • From 7.45pm to 8am please telephone Ext 5279 (the Porters Duty Desk) to request the meal chosen by the patient.
  • The meal will then be delivered to your ward.
  • Between the hours of 8am to 7.45pm please telephone Ext 4083 (the Catering Department) to request the meal chosen by the patient.
  • From 7.45pm to 8am please telephone Ext 4258 (the Porters Duty Desk) to request the meal chosen by the patient.
  • The meal will then be delivered to your ward.
  • Nursing Staff to collect the items requested on the menu from the refrigerator located on Ward M3 and place items in the snack box, including a patient questionnaire.
  • Completed menus should be left in the refrigerator for collection by catering staff or returned to the Catering Office. Completed questionnaires should also be returned to the Catering Office.
  • The Catering Department will be responsible for checking stock levels. If the supply of food runs out, or you experience any problems the Catering Department can be contacted on Ext 4083, between the hours of 8am to 7.45pm.

A questionnaire will be included with the snack box. Patients should be encouraged to complete them and return to the Catering Department for monitoring purposes.

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